Terms & Conditions: Fasthosts 30-day money back guarantee
The Fasthosts 30-day money-back guarantee ('the Guarantee') applies to all contract types for the
following Web Hosting and Email Hosting products; Start, Grow, Scale, Pro, Ignite, Momentum and Ultimate
Web Hosting packages, WordPress Hosting, Website Builder and eshop, Performance Hosting, Marketing Radar,
Standard Email and Hosted Exchange 2019 email hosting products.
The Guarantee does not apply to any other Fasthosts Services and in particular does not apply to; Office
365, Dedicated Servers, Virtual Private Servers, Bare Metal Servers, Reseller accounts, Online Backup,
Online Storage, Listing Manager, SEO Manager, Ads Manager and Domain Names.
Any request for cancellation pursuant to the Guarantee, must be received within 30 days of the initial
order being placed. This must be done by contacting the cancellation team.
In order to qualify for the Guarantee, any request for cancellation must include the following
information; Full name of account holder, Fasthosts account number, email address, telephone number and
reason for cancellation.
The Guarantee does not include the refund of any additional costs including Domain name Registration
Fees. Any refunds given will be minus the list price of the selected domain name extension.
Each customer can only use the Guarantee once and for one account only.
The Guarantee only applies to the your initial purchase and no refunds will be given for any additional
or optional Services added by the Customer including upgrades, downgrades or product transfers.
The Guarantee is not available where the Customer has breached any part of the Fasthosts General Terms &
Conditions or whose account has been suspended or terminated as a result of any such breach.
Fasthosts reserves the right to change, amend or withdraw the Guarantee at any time and without notice to
you.