We’ve recently made a few changes to the login process on your Fasthosts account.
Firstly, we’ve made a few visual changes to the login screen, so don’t worry if you see a slightly different login flow next time you go to your account.
Secondly, we’ve introduced a new login method – a one time passcode over email.
Why?
Many of our customers have provided feedback over the years that logging into their Fasthosts account can be cumbersome. Our data has shown that a large proportion of successful logins are immediately preceded with a password change. We wanted to streamline the process for you without compromising on the security of your account.
Is it still secure?
We’ve carefully considered the security of your account while making these changes. In order to get a one time passcode to log in, you need to have access to your email address as you would if you wanted to change your password.
With one time passcodes, we’re just providing a temporary passcode that means you don’t need to change your password to access your account.
Due to the security policies we’ve implemented, one time passcodes are just as secure as using a password, but with the added benefit of protecting your Fasthosts password against phishing. They expire 10 minutes after being issued, meaning that they can’t be published for attackers to use at a later date.
Can I opt out?
Yes, you can disable OTP access for any user on your account. If you do, the option to send a OTP will be removed from the login screen. You can also turn it back on at any time. To find out how, take a look at this guide.
What about 2FA?
If you have 2FA enabled on your account, you’ll still need to use your authenticator app to access your account when using one time passcodes. This adds another layer of protection in the event your email account is compromised. We always recommend every customer enable 2FA regardless of how you use your account. If you need help enabling 2FA, take a look at this guide.
Got questions?
If you’ve got any questions or need help with anything account related, get in touch with our support team. We’re available 24/7 to assist with anything you need. Give us a call on 0333 0142 700 or message us via live chat.
